FAQ

For questions about biochemical and microbiological services or related invoices please contact: MicrobialServices(at)dsmz.de.

For ordering services for microorganisms please fill in our order form and send it via E-Mail to MicrobialServices(at)dsmz.de. If a purchase order number is required on the invoice, please provide this number on the form.

Click here for the price list.

Some prices have to be calculated individually depending on the ordered services and effort. In this case or if you need a quotation, please contact us: MicrobialServices(at)dsmz.de.

The DSMZ is currently offering payment submission via bank transfer, PayPal or credit card.

When placing your order by sending your formal purchase order to us by email, we kindly ask you to mention your preferred payment method directly on your purchase order form.

Payment should be made to:

Leibniz-Institut DSMZ-Deutsche Sammlung von Mikroorganismen und Zellkulturen GmbH,
Inhoffenstr. 7B, D-38124 Braunschweig, Germany

Please indicate your invoice number/customer number with your payment!

Account:
Braunschweigische Landessparkasse
Account: 2 039 220
Bank Code: 250 500 00
IBAN DE22 2505 0000 0002 0392 20
SWIFT NOLADE 2 H

Address:
Braunschweigische Landessparkasse
P.O. Box 33 41
38023 Braunschweig
Germany

If you choose payment via credit card, you will receive our invoice together with a payment link. The payment link will be formatted as the following example: secure.lyra.com/t/0tpyxgz4        

We can plate your strain and check for colony variants. Please contact us before sending the material (MicrobialServices(at)dsmz.de).

Please refer to the literature and data available for the strains you want to compare to your isolate. We are neither editors nor reviewers of your publication and cannot anticipate what a potential reviewer would request. Please contact us if you want to discuss the suitability of certain methods for your scientific question or strain.

Please note that according to our terms and conditions, information and results can be submitted only to the signing customer.

Service provision is strictly confidential. After the completion of the work, the supplied biological materials and resulting cultures are destroyed.

Yes, this is possible, details can be found here.

Most of analyses are complex and require several steps. Additionally, we might have to repeat analyses or perform additional steps to provide the results. Thus, we cannot predict turnaround times. We process samples as they arrive and according to our experimental procedures and do not prioritize samples.

Start the deposition process (for more information click here). As soon as the curator responsible accepts your strain you can start the order process for our services. Please inform both: the curator responsible and our service team (MicrobialServices(at)dsmz.de) to ensure a smooth process.
The culture send for deposition will find its way to us internally, however, we cannot guarantee to maintain the strain viable for a longer period.

Cells for biomass production should be harvested during active growth and before sporulation/lysis begins. Cultivation to produce biomass for the different techniques will be charged separately based on the required effort. Please contact us if there are any doubts about the biomass production or shipment.

*shipped on dry ice or suspended in isopropanol at ambient temperature
**suboptimal, we cannot guarantee a successful preparation of peptidoglycan/extracts

No. You can provide a sufficient amount of biomass for all analyses in one tube.

We do not have all relevant biochemical data for all DSM strains available, but a substantial amount of data for individual strains can be found in BacDive.

No. For strains of our open collection services and biomass production can be ordered directly. Please note that the biomass production will be charged separately depending on the effort.

Yes. You only have to provide the organism in a way that we can re-activate/re-inoculate it. Please note that the biomass production will be charged depending on the effort.

We need some information before receiving samples to make sure that we can accept the material and provide you the data. Especially with novel isolates but also with numerous pathogens, we have to check the legal requirements of Germany, e.g. if we need an import permit by local authorities to ensure a smooth processing during the import. Here several aspects have to be considered based on isolation source and the next related strains.

Please note: In each case of dispatch of biological material, the shipper is responsible for correct packaging and shipping. For support see our tutorial.

Beside your samples, please include a printed copy of the order form and documents required for the shipment process. You may also send the strain for deposition in the same parcel and additionally add a printed copy of the accession form. Please make sure that you followed the instructions for the deposition process before sending the strain (for more information click here).

Please ship your package to:

Services
Leibniz-Institut DSMZ-Deutsche Sammlung von Mikroorganismen und Zellkulturen GmbH
Inhoffenstr. 7B
D-38124 Braunschweig
GERMANY

Contact person: Please send an email to MicrobialServices(at)dsmz.de and wait for our reply.

We accept GMOs up to risk group 2. Please note that we require detailed information on the genetic modifications beforehand per email to follow the legal obligations. Please contact our service team (MicrobialServices(at)dsmz.de).

Please provide all details before starting the shipment per email (MicrobialServices(at)dsmz.de) and wait for our reply. Material allocated to Risk Group 2 falls under the "UN Model Regulations on the Transport of Dangerous Goods" affecting all modes of transport (road, air, rail, waterways). Such material has to be transported in UN certified packaging by a recognized courier. In some cases, we need an import permit and have to contact local authorities prior to shipment.

Please provide all details before starting the shipment per email (MicrobialServices(at)dsmz.de) and wait for our reply. In some cases, we need an import permit and have to contact local authorities prior to shipment.