+++ Christmas Break +++

Please note that due to our Christmas Break requests received from
16 Dec 2024 to 7 Jan 2025 will be stored in our systems, but not processed further.
We will start answering your requests in the order of their arrival on 8 Jan 2025.

Please select your topic of interest:

  • I’m not sure about the purity of my strain, can you check it?

    We can plate your strain and check for colony variants. Please contact us before sending the material (MicrobialServices(at)dsmz.de).

  • Which analyses do I need for the description of my new isolated strain?

    Please refer to the literature and data available for the strains you want to compare to your isolate. We are neither editors nor reviewers of your publication and cannot anticipate what a potential reviewer would request. Please contact us if you want to discuss the suitability of certain methods for your scientific question or strain.

  • Someone else had to sign the order form but I want to receive the data. Is that possible?

    Please note that according to our terms and conditions, information and results can be submitted only to the signing customer.

  • Are my samples and data treated confidentially?

    Service provision is strictly confidential. After the completion of the work, the supplied biological materials and resulting cultures are destroyed.

  • Can I buy a mixture of different bacteria and can this be quantified?

    Yes, this is possible, details can be found here.

  • What is the turnaround time? Is it possible to prioritize my samples?

    Most of analyses are complex and require several steps. Additionally, we might have to repeat analyses or perform additional steps to provide the results. Thus, we cannot predict turnaround times. We process samples as they arrive and according to our experimental procedures and do not prioritize samples.

  • I want to deposit a strain in the culture collection and order services for this strain at the same time. How do I proceed?

    Start the deposition process (for more information click here). As soon as the curator responsible accepts your strain you can start the order process for our services. Please inform both: the curator responsible and our service team (MicrobialServices(at)dsmz.de) to ensure a smooth process.
    The culture send for deposition will find its way to us internally, however, we cannot guarantee to maintain the strain viable for a longer period.